 CF-Health is located in Kolkata, India. We offer end-to-end BPO/ KPO services highlighting experience and quality in everything we do.
Outsourcing your operations to CF-Health, whether you currently perform you work in-house or not, makes perfect sense. We provide our clients with solutions that are superior, both fiscally and from the standpoint of customer satisfaction.
Our services include monitoring centers, call centers as well as standard Business Process Outsourcing Services, which include enrollment services, claims processing, billing, invoicing, collections, rebate management, financial accounting, pharmacy network management, and utilization management. Our niche is in the healthcare industry.
Please read over some of our sticking points as to why clients decide to work with us:
 Low cost - few, if any other BPO/ KPO provider is serving U.S. clients from a low labor cost off shore location like we do.
- Location has ample labor supply, with abundance of talent.
- By off shoring and reducing costs, you will have a competitive advantage in the marketplace, enabling you to pass on savings to customers and increase your profits.
Exceptional Service – personnel are extremely well-trained, will act quickly and decisively, speak with good accents, and are courteous. Our company is very customer-oriented.
- You can focus on your core activities and let a specialist handle your outsourcing function.
- Our employee training is extensive and incorporates all possible scenarios, and appropriate responses.
- Our employees are overlooked by floor managers, who are further rewarded for exceptional performance.
- CF-Health will maintain continuous communications with you and act as a partner, proactively working to improve processes.
- Service level agreements will specifically spell out what is expected of both parties, and will ensure uniformly high quality.
Technology – CF-Health utilizes state-of-the-art Micro Key monitoring software to manage accounts, has dedicated, secure T1 lines connecting New York and its off shore location, and carefully maintains and updates its servers/databases.
- We have top-notch IT personnel with the ability to customize software to meet your specific needs.
- CF-Health has very high data security standards and obsessively protects customer data.
- CF-Health can handle many different alarm system formats.
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