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Call Center Operations
 CF-Health Solutions Pvt. Ltd has expertise in providing customer interaction services through both voice and non-voice mediums. In the voice section we cater to both inbound and outbound facilities and in non-voice we connect to customers through chat, emails, faxes and letter based processes.
All our call center professionals possess excellent linguistic skills coupled with in-depth knowledge in the healthcare domain. Every professional is trained and groomed before being exposed to live customer interaction. We also ensure that the call center employees are trained on a continual basis in order for them to take challenging assignments and execute with perfection.
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Our call center professionals receive inbound calls and make outbound calls on behalf of customers to beneficiaries, doctors, pharmacists and healthcare agencies. Apart from answering queries of our beneficiaries over the phone or via email, they work with our analysts to resolve complex queries. They also work on survey projects pertaining to healthcare products from time to time.
At CF-Health Solutions Pvt. Ltd., we focus on building strong, collaborative relationships with our clients, while utilizing the latest technologies available. Our state of the art facilities are scalable for a project of any size. We have the capability to provide multilingual support in more than 170 languages used worldwide for our non English speaking customers. We also have the capability to support hard of hearing customers through TTY (Teletypewriter).
Needless to say, being a HIPAA compliant center, we ensure complete confidentially of our customers’ personal information and we have very strict rules and policies in place which we adhere to faithfully.
Our call center team is our first touch point for our customers and it is our constant endeavor to delight the customer every time we get an opportunity to interact with him/her. |
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