Personal Emergency Response System - Technical workflow

• User presses the button on the pendant
• The panel (at the user’s home) detects the signal
• Panel is connected to the home phone which automatically dials out a predefined phone number which we have programmed into the Panel. Two-way audio communication is thus created between the PERS user and a trained Operator at the Central Monitoring Station. Also, the telephone signal carries with it a unique identifying code for each PERS user, obtained from the user’s Panel.
• The phone number hits the switch of a PSTN (Public Switch Telephone Network).
• Next, it hits the Digital Receiver which is installed in our New York office. It decodes the code which comes along with the telephone signal.
• The Digital Receiver is linked to server-based ‘Micro Key’ central monitoring software.
• Our Micro Key Server has a database where we enter the demographic details of the client (location, primary and secondary contacts, medical conditions etc.). As soon as the Micro Key software recognizes the signal, it pulls up all relevant information as well as a direct connection for two way speaking.
• These terminals are immediately accessed through remote connectivity by our Operators at the Central Monitoring Station, enabling a more effective and speedier response to the PERS user’s emergency. The Operator is able to speak with the PERS user by telephone while simultaneously accessing key information about the user via our database.